1. Why do I keep getting asked to sign up when I’ve already signed up or when I’m following a link from the newsletter?
   If you’re seeing a “Sign up” prompt when trying to read an article, it’s because you’re signed out in that browser, which means our website can’t tell whether or not you’ve already signed up, even if you’re following a link from the newsletter. Please click “Log in” and use the email address and password you entered when you first signed up.
2. I already pay for a subscription — why is the site asking me to sign up?
   This is similar to the answer above about why you might get asked to sign up even if you already have an account. Unless you’re logged in, our website doesn’t have any way of knowing whether or not you have a subscription. If you already have a print subscription, you just need to link your print subscription, which will give you access to all your subscription benefits.
3. I used to be able to read for free after signing up for the newsletter. What changed?
   On January 6, 2021, we launched our digital subscription America has always relied on the support of our readers, but previously, our print subscribers and donors had been subsidizing free access to web content for the over one million people who visit americamagazine.org every month.
   As more and more of our editorial effort is devoted to producing great digital-first content on the website as well as in podcasts and video, we’re asking readers on the web to help support our mission directly via a digital subscription.
   Readers who sign up for the newsletter have access to a limited number of free articles each month. To keep reading with unlimited access and other benefits listed above, we ask you to purchase a subscription and help make sure America remains as strong in the future as it has been since 1909.
   If you aren’t able to afford a subscription, please get in touch and we will help you out.

1. I’ve logged in once already — why do I need to keep logging in?
   In order to keep you logged in, our website sets a “cookie” in your browser. Each separate device (computer, tablet, phone) and browser (Chrome, Safari, Edge, etc.) has its own cookies and needs to get logged in individually. Additionally, on mobile devices, many apps such as Facebook and Twitter open links within in-app browsers, which again have their own cookies separate from the main browser app on the device.
   You may need to log in once in each separate browser or app you use to access the site, or you can open the link in your main browser app instead of an in-app browser.
   While we do our best to keep you logged in after you’ve logged in once, sometimes browsers may delete or reset their cookies and log you out — since this happens under the control of individual browsers and devices and according to their privacy settings, we can’t always keep you permanently logged in.
2. Why does it say my email and password don’t match?
   The two most common causes of password problems are (1) typos or caps-lock when entering or resetting a password and (2) autocomplete filling in an old or incorrect password. Most people who run into this problem are able to fix it by resetting the password and then logging in immediately afterwards.
   If the site doesn’t recognize the password you’re entering, the best solution is to click the “I forgot my password” link after entering your email to reset your password. That will send you an email with a link that will allow you to set a new password. Please make sure that you are typing the exact password you intend without autocomplete or autocorrect features changing your entry. Once you’ve reset the password, you can use it to login again.
   If the site is asking you to confirm an old password as part of changing to a new one, that’s because you’re already logged in in that browser, to make sure that it’s you rather than someone else changing your password. The solution is (we know this might sound odd) to log out first, and then reset your password. Because the password reset process sends a link to your email, you can use that link, instead of remembering an old password, to prove the account belongs to you.
   Note: We store passwords in a securely encrypted format, so we are unable to read your password to check whether or not it matches what you expect. If you already reset your password and the new one isn’t working, the best option is to reset it again, being extra careful about typos and autocomplete not getting in the way.
   No one from America Media will ever ask you for your password either by phone or by email.
3. I’ve tried everything I can to log in and I’m still stuck.
   Please contact support and we’ll work with you to make sure you can get logged into the website and access all your subscription benefits.

1. I made a donation at some point and I’m not sure when or for how much.
   If you made a standard donation through our website, it will be listed on your profile under the “Transactions” tab. If you can’t find it there, or if you donated by any other means, please contact our advancement team
2. I need help with something else regarding donations.
   We’re happy to help! Please contact our advancement team and we will be more than happy to assist you.
   

If you purchased your print subscription as part of our digital + print offer through this page, you can manage your subscription information and billing from your profile when logged in to the website (see the next section for more information).

If your print subscription was not purchased through this page, you can link it to your website account

1. I need to link my print subscription for unlimited digital access.
   An America print subscription entitles you to the full benefits of our digital subscription as well. Click here to set up digital access. (Note: If your subscription is mailed to an international address, contact support and we’ll assist.)
2. I got an email saying that my print subscription address didn’t match what was on file.
   Usually, this is simply due to a formatting error. Reply back to the email reporting the error or email us at support@americamagazine.org with the correct address information from the printed label on your magazine, and we’ll get it fixed right away.
3. I need to update my address or billing information for my print subscription.
   Please log in on our website and go to your Account (the “Subscriptions & Donations” tab) to manage your address and billing information.
4. I want to renew, pause or cancel my print subscription.
   You can manage your print subscription online. Please log in on our website and go to your Account (the “Subscriptions & Donations” tab).
   

This information applies to digital and digital + print subscriptions purchased through this page. If you purchased a print subscription in any other way, please see the section above for any questions you may have.

1. I need to change my email, password, mailing address or billing information for my digital or digital + print subscription.
   All of these changes can be made on your profile after logging in. If the options there don’t match what you need to do or if you have any other questions, please contact support
2. I want to cancel or pause my subscription.
   Please contact support with your request and we’ll take care of it right away.
3. I need to identify a credit card charge from America Media.
   All digital or digital + print subscription charges will be listed on the “Transactions” tab of your profile . You can email or download a receipt for any transaction listed there. If the charge you’re looking for isn’t listed there or you have any other questions, please contact support

Not to worry! Our customer support team is ready to assist you. You can contact support at support@americamedia.org. And we know what you’re thinking — you will be connected to a real person who will get back to you personally, or put you in touch with the right team member to assist you!